Terms of service

Last updated: 29 September 2026

By using the BISKITS website or placing an order with us, you agree to these Terms of Service.

Products & Orders

  • Our products are made in small batches. Slight variations in appearance, size, or texture may occur.
  • Product availability may change without notice.
  • Placing an order does not guarantee acceptance. We may cancel an order if a product is unavailable, payment cannot be processed, or for other reasonable reasons.
  • Once an order has been processed, it may not be possible to cancel or modify it. Please refer to our Refund & Cancellation Policy.

Pricing & Payment

  • All prices are displayed in Indian Rupees (INR) and include applicable taxes unless stated otherwise.
  • Shipping charges, where applicable, are calculated at checkout.
  • Payments are processed securely through Razorpay.
  • Prices and promotions may change without notice. Changes will not affect orders that have already been confirmed.

Shipping & Delivery

  • Delivery timelines are estimates and may vary depending on the destination and courier serviceability.
  • Please refer to our Shipping Policy for details about processing times, delivery, delays, and shipping-related issues.
  • We are not responsible for delays caused by circumstances outside our reasonable control, including courier delays, severe weather, or other unforeseen circumstances.

Cancellations, Returns & Refunds

  • Our cookies are fresh, perishable products and cannot be returned or exchanged.
  • Cancellations and refunds are subject to our Refund & Cancellation Policy.

Website Use

  • You may use this website for lawful purposes only.
  • You may not misuse the website, attempt to gain unauthorised access, interfere with its operation, or use our content without permission.
  • The BISKITS name, logo, photographs, text, graphics, and other original website content belong to BISKITS or their respective owners and may not be reproduced without permission.

Changes to These Terms

We may update these Terms of Service from time to time. Any changes will be posted on this page with an updated date. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.

Grievance Redressal

For any complaint or concern regarding your order, purchase, or use of our website, please contact us at biskitsindia@gmail.com. We will review and respond within the timeframe required under applicable law.

Contact Us

For questions about these Terms or your order, please contact biskitsindia@gmail.com.

BISKITS